FAQs about Laifen

Warranty

Warranty description

SHUYE TECHNOLOGY CO., LIMITED (“Laifen”) offers a limited warranty on all Laifen devices. All Laifen hair dryers (except the Laifen SE Lite) come with a 2-year warranty on parts and workmanship. Laifen electric toothbrushes and the Laifen SE Lite hair dryer come with a 1-year warranty on parts and workmanship. The product must be purchased directly from Laifen and must be free of defects in design, assembly, materials, and workmanship. Laifen reserves the right to make changes, amendments, and/or corrections to the terms of this warranty. The warranty is valid only in the country or region where the device was purchased.

The warranty is void in the following cases:

• The device was purchased from an unauthorized reseller.
• The warranty period has expired.
• There is no sales receipt.
• The device was repaired at an unauthorized service center.
• The device was damaged due to use not in accordance with the Laifen user manual.
• The damage was caused by misuse or an accident.
• The device was damaged as a result of natural wear and tear.

To take full advantage of this limited warranty, we recommend that our customers carefully review the warranty obligations and provide proof of purchase. If you have any questions or comments regarding our warranty or need help filing a warranty claim, please contact our customer support service.

Troubleshooting

• Why did the hair dryer suddenly stop working and its lights are blinking?

If your hair dryer suddenly stops working and its lights are blinking, first check and clean the intake filter and the outlet to clear any blockages. After cleaning the filter, turn the device on again. If the problem persists, remove the nozzle, wait for the hair dryer to cool down, and then turn it on again. If the problem persists, contact our technical support service for help at: csteam@laifentech.com.

• Why can't the Laifen app connect to the toothbrush?

This problem usually occurs when the app is out of date. Delete the app from your phone and reinstall it. Make sure the toothbrush is fully charged and that all the necessary permissions the app requests on your mobile phone have been granted.

• Why is the fault indicator lit on the Laifen Wave toothbrush?

If an unusual blue, magenta, or red indicator lights up on the toothbrush, first make sure that the electric toothbrush is fully charged and that airplane mode is turned off. If the problem persists, contact our technical support service for help at: csteam@laifentech.com.